We are always working to provide a secure and safe service at WhalesHeaven. However, if you can't access your account for some reason, and believe that someone may have been using it without your authorization, please take the following measures:
- Contact us immediately at our support email( [email protected]) with the subject "Somebody else accessed my account".
- Inform us of your WhalesHeaven email address, and the length of time since you noticed that someone might have accessed it, and if there have been any movements through your account that you are aware of.
- Protect your assets by detaching any wallets that are linked to your account.
We will work our best and fastest to provide you with the support you need once we have received your email.