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Somebody else accessed my account, what can I do?

Updated 2 weeks ago

We always work and try our best to provide a secure and safe service. If you can't access your account and believe that someone may have been using it without your authorization, please take the next measures:

  1. Contact us immediately at our support email( [email protected]) with the subject "Somebody else access my account".
  2. Inform us of your WhalesHeaven email address, and the time since when you noticed that someone might have accessed it and if there have been any movements through your account that you might be aware of.
  3. Protect your assets and detach any wallets that are linked to your account.

We will work our best and fastest to provide you support once we have received your email.

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